Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At Venejo-Pivabi, we collect information that helps us provide you with personalized financial education and services. The information we gather falls into several categories, each serving a specific purpose in delivering our educational programs and maintaining your account security.
Personal Information You Provide
- Name, email address, and contact information when you create an account
- Financial goals and preferences you share during onboarding
- Educational background and experience level with financial topics
- Payment information for subscription services (processed securely through third-party processors)
- Communications you send us, including support requests and feedback
- Survey responses and assessment results from our learning modules
Automatically Collected Information
When you use our platform, we automatically collect certain technical information that helps us improve your experience and maintain security. This includes your IP address, browser type, device information, and how you interact with our educational content. We use cookies and similar technologies to remember your preferences and track your progress through our learning programs.
How We Use Your Information
We use your information primarily to deliver personalized financial education and improve our services. Your data helps us customize learning paths, track your progress, and provide relevant content recommendations based on your financial goals and experience level.
Educational Personalization: We analyze your learning patterns and assessment results to suggest appropriate courses and resources. This ensures you receive content that matches your current knowledge level and financial objectives.
We also use your information to communicate with you about your account, send educational newsletters (if you've opted in), and provide customer support. For billing purposes, we process payment information securely and maintain transaction records as required by financial regulations.
Additionally, we may use aggregated, anonymized data to improve our educational content, develop new features, and better understand how our users engage with financial learning materials. This helps us create more effective educational experiences for all users.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your information to provide our services or comply with legal obligations.
Service Providers
We work with trusted service providers who help us deliver our educational platform. These include payment processors, email service providers, analytics companies, and cloud hosting services. All service providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We'll also share information if we believe it's necessary to protect our rights, prevent fraud, or ensure the safety of our users. In such cases, we'll limit disclosure to only what's legally required.
Your Privacy Rights
You have significant control over your personal information. We believe in transparency and want you to understand exactly what rights you have regarding your data.
Access Your Data
You can request a complete copy of all personal information we have about you, including your learning progress and account details.
Correct Information
If any of your personal information is incorrect or outdated, you can update it directly in your account settings or contact us for assistance.
Delete Your Account
You can request complete deletion of your account and associated data. We'll permanently remove your information within 30 days of your request.
Control Communications
You can opt out of marketing emails while still receiving important account notifications. Manage these preferences in your account settings.
To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and verify your identity before processing any changes to ensure your account security.
Data Security and Protection
Protecting your personal information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your account information is stored on secure servers with restricted access, and we regularly update our security measures to address emerging threats.
Employee Access: Only authorized employees who need access to perform their job functions can view your personal information. All employees receive privacy and security training and sign confidentiality agreements.
We conduct regular security audits and vulnerability assessments to ensure our systems remain secure. In the unlikely event of a data breach, we'll notify affected users and relevant authorities according to applicable laws and regulations.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is kept while your account is active, and learning progress data is maintained to support your ongoing education.
After account deletion, we may retain some information for legal compliance, such as transaction records required by financial regulations. This information is securely stored and not used for any other purposes.
As a Canadian company, your data is primarily stored and processed in Canada. However, some of our service providers may process data in other countries with adequate privacy protections. We ensure all international data transfers comply with applicable privacy laws and include appropriate safeguards.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how you use our educational content.
Essential cookies are necessary for basic platform functionality and cannot be disabled. These include authentication cookies that keep you logged in and security cookies that protect against fraud. Performance cookies help us understand which educational materials are most effective and identify areas for improvement.
You can control non-essential cookies through your browser settings. However, disabling certain cookies may limit some platform features. We don't use cookies for advertising purposes or share cookie data with third-party advertisers.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and prominently display the updates on our platform.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Continued use of our platform after policy changes constitutes acceptance of the updated terms. If you disagree with any changes, you can delete your account or contact us to discuss your concerns.
Contact Us About Privacy
Email: info@venejo-pivabi.sbs
Address: 37102, 37344 Cutline Rd, Clinton, ON N0M 1L0, Canada
Phone: +1 (250) 339-1848
We typically respond to privacy inquiries within 2 business days.